Customer Service

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Serac Customer Service

Serac has a strong Customer Service Department providing our customers with the best possible support.  We work with our customers on upgrades, equipment maintenance, after sales support and much more with the goal of maintaining our equipment in the best possible condition for optimal levels of performance.

We offer local support.  Serac has been proudly serving customers from our Chicago facility since 1981.  We are a team of dedicated and well trained professionals ready to serve our customers.

Serac Service Team

Our team is ready to answer your calls as well as provide solutions through email and, of course, on-site.

Services

 The services we offer include:

  • Installation and Commissioning
  • Training
  • Preventive Maintenance
  • Equipment/Performance Audit
  • Repairs & Troubleshooting
  • Remote Assistance
  • Machine Relocation
  • Maintenance Contracts
  • Spare Parts
  • Technical Support
  • Products      

Increase Longevity for your Equipment

Looking to increase longevity and reliability for your filling equipment? We can assist in increasing the life of your Serac equipment.

Sometimes you need expert help.  Regular preventive maintenance inspections are essential to keep your Serac equipment in good working condition.  By scheduling an audit, a Serac engineering specialist will inspect your equipment and recommend any needed repairs or maintenance procedures that may be required to keep your machine running at peak performance.

A Serac Machine Audit includes a report detailing all areas inspected and a customized maintenance plan to ensure long lasting and reliable production. Request service to get started today.

Refurbish Used Equipment

Serac equipment will last a very long time but, even our machines need to be refurbished after a while. We will take your old machine and make it like new again.

To get started, request service from Serac today!

Tooling & Retrofits

Hardware and Software upgrades are available to ensure optimal performance.

Filling Equipment Tooling & RetrofitsFilling Equipment Tooling & Retrofits

Making the Right Choice

Choosing the right equipment for your packaging needs can be a daunting task. There are many factors that need to be considered when selecting the optimal solution. Serac has been designing and building filling and capping equipment for over 45 years and we have the experience and the know how to design and build a machine specifically for your needs.

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