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Job Description

  • Acknowledge requests for quotation and gather all the preliminary information.
  • Coordinate eventually with 3rd party suppliers
  • Prepare samples, giving them references and follow up on their shipments arrival at destination
  • Responsible for accurate quotes preparation
  • Create files related to order (Order Entry, sample registration, software backups,…)
  • Send downpayment invoice and order acknowledgement to customer
  • Regular update on scheduled arrival of parts, payments, samples,…
  • Send pre-ship payment invoice to customer
  • Co-ordinate with the Field Service planners on Short term and long term planning of visits to avoid conflicts or lack of resources.
  • Preparation of supporting documentation such as drawings, manuals, job check list… for service technicians and customer.
  • Follow-up on Field Service technician’s reports to ensure all pending items are taken care of for customers and see if any other jobs are to be planned
  • Update customer data files after completion of project
  • Advise customers on progress, delivery dates, shipping info…
  • Cooperate and Collaborate with all the other departments (finance, shipping, service technicians, spare parts, workshop,...)


  • Good Customer Service skills, in person, on the phone and by email
  • Proficient with Microsoft Office Word/Excel/Outlook,…)
  • Able to cope in/with stressful situations
  • Able to prioritize workload
  • Fluent in English (reading, writing and spoken)
  • Knowledge of Spanish and French language is a big advantage
  • Good awareness of Health & Safety issues
  • Able to work independently and as part of a team
  • Experience with packaging equipment is an advantage.
  • Basic knowledge of AutoCad is an advantage

Physical demands and qualifications 

  • While mainly intended as a daytime office job, this position may occasionally require overtime.
  • Must be able to adhere to safety rules and regulations.
  • Serac requires drug testing before hiring and in the event of any accident.
  • Serac reserves the right to do a background check.


  • Very interesting job with a variety of tasks.
  • Working as part of a small team in a subsidiary of a multinational SME in a multicultural environment (there are many different nationalities in our company).
  • Competitive Benefit package available to successful candidates

Apply for a career at Serac